A 10% holding deposit is required to secure the booking. The remaining balance is due 6 weeks prior to arrival and the total remains non-refundable thereafter.
If cancelled less than 6 weeks prior to arrival the 10% deposit will be retained.
If cancelled more than 6 weeks prior to arrival a £30 admin charge or the 10% deposit will be retained, whichever is lower.
*If you booked online and chose the non-refundable option, full payment is due upon booking and will remain non-refundable and non-transferable thereafter.
A £20 per person (£40 for stag and hen parties and groups of 40 or more) security deposit will be taken on arrival for each member of the group. We hold the deposit against damages, but also against any bad behaviour and/or complaints from other guests or staff due to the group’s activities. This applies to the group’s behaviour in the dorms, the bar, the beer garden and any other area of the hostel. You may be cautioned or asked to leave by any member of staff and you forfeit your security deposit and accommodation cost if we are forced to remove the whole or any part of your group from our premises.
The deposit is held on one debit/credit card (as a pre-authorisation) and is released on departure, provided there are no damages or complaints. Please note this is not a transaction and it may not show on your bank statement. The cardholder will be asked to sign a consent form detailing our house rules and authorising Kick Ass Hostels to charge their card, should it be necessary. We will always inform you of the charges before debiting your account. Please note we cannot accept the behavioural deposit in cash or on multiple cards.
Our crew will inspect your allocated dorm/s before your arrival to make sure they are in good order. If you wish to report any issues with any of the dorms please do so within 1 hour of check-in. Any issues that are found after check-out will be attributed to the group’s activities in the dorms and any potential charges will be deducted from the behavioural deposit accordingly.
The group must have at least 1 designated leader who will be responsible for coordinating check-in and check-out, as well as be the point of contact in case of any queries or issues during your stay. Please provide leader’s full name and mobile number upon booking.
Check-in is from 2pm, check-out at 10am. Late check-out may be available, please enquire.
We require everyone’s name and surname to be provided for fire safety purposes, we will ask for a list of attendees prior to your arrival, and if we don not receive it, you will be asked to provide everyone’s name at check-in.
We ask that the group leader completes check-in on behalf of the group, including distributing key cards and assigning rooms.
On check-out, we ask that the leader collects all key cards from the group and returns them to reception.
One of our crew will inspect the dorm/s after they have been vacated and if there are no issues the security deposit will be released. If there are any damages or complaints, we will assess the cost and let you know by email what charges will apply.
We hope you have a fun and pleasant stay with us! We also want our other guests to have fun and enjoy themselves. We are responsible for the wellbeing and security of everyone in the hostel, guests and staff.
If we deem any of the group’s activities or attitudes to be violating our house rules we reserve the right to evict anyone or the entire group. Your security deposit may be retained in full or in part and there will be no refund for any forfeited nights of accommodation.
Our full Terms and Conditions can be found here.
Please note that by proceeding with your group reservation you accept and agree to the terms and conditions detailed above.
